Frequently Asked Questions
Tell me about AIA … what is it that you do and why should I work with you?
We provide a platform for select businesses to offer a wide selection of insurance options to their customers. For example, when people buy a new car from a dealership, they must have auto insurance. Homeowners insurance is needed for people who buy homes using a real estate agent. What we do is create the means for these businesses to provide this service as a seamless part of their existing sales process. And for the business, the best part is that they create a new revenue stream for themselves while building a future asset in their book of business. Their customers appreciate the time savings and the convenience of taking care of business in one place... and don’t forget the possibility of saving some money!
How does it work?
Since one size does not fit all, we have several agency models from which businesses can choose. Our primary model is to work with your business to help you develop an in-house independent agency that you own and run. All models create a revenue stream and build a future asset with that book of business. Please contact AiA for more information on the different models and how they can benefit your business.
So what all do I get from AiA?
AiA will assist in the agency setup and the hiring and training of agents. Additionally, we provide a state of the art Agency Management Platform (Applied Epic), and Errors and Omissions (E&O) coverage. Regular activity and business reporting is a standard service along with monthly policy and commissions reconciliation. We let our business partners concentrate on selling while we take care of the details.
Do I have to get a license?
In order for a person or entity to receive commissions from insurance business, the person or entity must have a valid, active insurance license in the state for which the policy is issued. Not all of our models require a licensed agent and/or licensed business entity. Please contact AiA for more information on these important distinctions.
I love the idea! How long does it take to get up and running?
From the time you sign the Independent Agency contract, please plan for 4-6 weeks for your dealership agency to become operational. It takes time for licensing, carrier appointments, training, and so on. Some of our other models are able to produce more quickly. Please ask for details.
How do I get paid?
Each month, AiA will reconcile all commissions statements from the carriers and issue commissions checks to the agencies/affiliates. Those agencies will then distribute the commissions per their own company policy.
Do I work for AiA?
No. You will work for the affiliate or agency as their employee. They pay you and provide benefits to you per their company policy. AiA provides the framework for the affiliates and agencies in terms of technology, E&O, training, etc. Those agents are considered to be sub-agents with AiA as the master agent.
If I don't have a license, how do I make money?
AIA has several models to get your dealership agency up and running quickly. While our preferred model is the independent agency with a licensed agent located within the business, we have other models, such as our AiA SalesPoint that might be a better fit for those wanting a less involved role. Please contact AIA for more details.
Do I own the book of business?
We have several models: full Independent Agency (model 1), Entity Agency (model 2), and AiA Salespoint (model 3). It is only in the AiA Salespoint model that AiA owns the book of business. Please contact us for more details on the requirements and benefits of each model.
If a customer has an accident in the middle of the night, who do they call?
The customer needs to call the carrier who has their policy for claims service. All of our carriers have a toll free number and 24 hour support for claims and other customer service issues. This is the preferred and most efficient way to quickly handle any claims situation - whether it is in the middle of the night or the middle of the afternoon.
Who handles renewals, claims, proof of insurance, etc.?
Customer service issues are generally handled by the carrier, although there are many things that the dealership agency can do as well. Renewals, proofs of insurance, etc are several of these items. While agents can initiate claims, customers are encouraged to utilize the carriers' customer service department directly as it is far more timely and efficient.
Do I have to take the first payment for insurance from the customer?
In order to bind coverage, there must be a down payment of some sort made. Our carriers all provide a method of electronic payment - either by credit card or electronic check.
Do I have binding authority?
If you are a licensed agent working for business using the Independent Agency Model (model 1), then yes, you will have binding authority. The other 2 models will require an AiA agent to bind and issue the policies.
I own a buy-here-pay-here dealership and finance most of our cars. Do you offer gap insurance?
Gap insurance is offered by some of our carriers, but not all. Please contact AiA for more information.
What are the set up costs?
While some of our competitors charge upwards of $15,000 just to set up new agencies, we do not. AIA charges only the necessary setup fees and nothing more to get you up and running. On average, our setup fees are 1/10 of what our competitors charge. There is a minimal monthly fee to cover the cost of the agency software and your E&O insurance, but that's it. Our philosophy is "we make money only when YOU make money." Our success is tied directly to your success... and that does not include nickel and diming you with ridiculous fees.